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Customer Service Representative

Job ID:2689BR
Location:Kenosha, Wisconsin

Customer Service Representative
Starting from $18 to $25 per hour

Milwaukee Branch
12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of our company. Walk into our Call Centers and you'll hear a hum; that's us delighting our customers and fulfilling our promise of reliability.

Available Shifts
24/7 call center with set schedule

Position Responsibilities
  • Guide and process customer orders in a fast-paced environment using world-class technology.
  • Communicate with customers via phone, email and chat.
  • Help customers navigate Uline's website and place orders online.
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Work with Uline's internal departments to meet our customers' needs.
  • Help resolve product returns, respond to shipping inquiries and answer order status questions.
  • Submit quotes for large quantity orders and custom items.

Minimum Requirements
  • Bachelor's degree or high school diploma with 3+ years of relevant experience. Bachelor's degree strongly preferred.
  • Desire to provide the best possible experience for our customers.
  • Thrive in a fast paced environment with coaching support.
  • Dedicated to excellent attendance.
  • Available for 4 weeks of training, Monday - Friday, 8:30 AM to 5 PM.

Benefits
  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.
Employee Perks
  • On-site café and outdoor patio.
  • First-class fitness center.
  • Beautifully maintained walking trails.
  • Free chair massages.
  • Numerous employee appreciation events throughout the year.
  • Opportunities for community involvement.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 36,000 products in our 788-page catalog and on our state-of-the-art e-commerce website.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace.

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.