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Service Desk Technician - Overnights

Job ID:3142BR
Location:Pleasant Prairie, Wisconsin

Service Desk Technician - Overnights
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158

Uncover your full potential in a collaborative environment at a proven industry leader that runs one of the largest e-commerce sites in the U.S.

Come visit us for an open interview, conveniently located at our recruiting office in downtown Milwaukee. Visit uline.jobs for event dates and details.

Talk to us about this position and learn all about our spectacular growth, generous benefits and awesome people!

Hours: Sunday - Wednesday, 7 PM to 5:30 AM

Position Responsibilities
  • Create and route incident tickets to document issues and notify appropriate support groups for processing.
  • Provide Level 1 support and troubleshooting of computer hardware and software issues.
  • Perform operational activities including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
  • Perform user account set up, security maintenance and systems monitoring.
  • Coordinate support team escalations and alert communications during major incidents.
  • Provide incident and problem management.

Minimum Requirements
  • High school diploma or equivalent.
  • 2+ years help desk support and data center operator experience.
  • Strong troubleshooting and analysis of AS400, Lotus Notes, Windows network printing, Windows 7, Windows 10 and Active Directory.
  • Experience using Windows 7, Windows 10, Microsoft Office, Control-M, VPN and Citrix remote access solutions.
  • Excellent problem solving, communication and customer service skills.
  • Solid understanding of basic networking fundamentals.
  • Ability to work independently with minimal day-to-day instructions.
  • Flexibility to work weekdays, evenings and weekends.
  • Available for 4 weeks of training and orientation, Monday – Friday, 8:30 AM to 5 PM.

Benefits
  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.

Employee Perks
  • On-site café with executive chefs and seasonal dinner-to-go options.
  • First-class fitness center with complimentary personal trainers.
  • Over four miles of beautifully maintained walking trails.
  • Numerous employee appreciation events throughout the year.
  • Professional development classes and monthly in-house speakers.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 36,000 products in our 788-page catalog and on our state-of-the-art e-commerce website.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace.


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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.