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Analytics Specialist

Job ID:3310BR
Location:Kenosha, Wisconsin

Analytics Specialist
Milwaukee Branch
12355 Uline Way, Kenosha, WI 53144

Customer Service is the heartbeat of our company. Walk into our Call Centers and you'll hear a hum; that's us delighting our customers and fulfilling our promise of reliability.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screening.

Position Responsibilities
  • Analyze complex data with the ability to improve, execute, and effectively communicate significant analyses that identify meaningful trends and actionable opportunities across customer service and the business.
  • Ability to pull and decipher relevant information from different sources (AS400, SQL databases, phone system, relational databases, scheduling software, etc.).
  • Participate in regular meetings with management, assessing and addressing issues to identify and implement improvements toward efficient operations.
  • Develop actionable roadmaps for improving workflows and processes, based on analysis and review of KPIs.
  • Create and perform MS SQL queries for a variety of daily, weekly and monthly performance statistical reports.

Minimum Requirements
  • Bachelor's degree.
  • 5+ years analyst experience.
  • Experience collecting, organizing, analyzing and disseminating abundant information.
  • In-depth knowledge of MS Office - especially Excel, Word and SQL (creation / use of queries, pivot tables, forms, reports, imports and exports).

  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.

Employee Perks
  • On-site café and outdoor patio.
  • First-class fitness center.
  • Beautifully maintained walking trails.
  • Free chair massages.
  • Numerous employee appreciation events throughout the year.
  • Opportunities for community involvement.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 37,500 products in our 812-page catalog and on our state-of-the-art e-commerce website.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled


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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.