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Technician Manager

Job ID:R223613
Location:Pleasant Prairie, Wisconsin

Technician Manager

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

We're passionate about our products because our customers rely on them to run their businesses.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities

  • Manage daily operations of Uline’s repair department and perform repairs on products returned by customers.

  • Coach and develop a team of technical service reps on new processes and procedures.

  • Audit phone, email, and repairs for adherence to Uline quality expectations.  Provide feedback to technical service reps as necessary.

  • Troubleshoot with our customers via phone and e-mail to prevent unnecessary product returns.

  • Handle escalated customer issues and drive to resolution.

  • Act as an internal repairs resource to other Uline departments.

  • Coordinate parts and estimates for repairs. 

Minimum Requirements

  • High school degree or equivalent. Bachelor’s degree preferred.

  • Prior management experience.

  • 5 - 7 years of prior electrical and mechanical experience.

  • 5+ years customer support experience.

  • Strong knowledge of general repairs and maintenance.

Benefits

  • Complete insurance coverage that includes medical, dental, vision and more.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • On-site café with executive chefs and seasonal dinner-to-go options.

  • First-class fitness center with complimentary personal trainers.

  • Over four miles of beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.