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IT Service Operations - 1st Level Support

Job ID:4008BR
Location:Pleasant Prairie, Wisconsin

IT Service Operations - 1st Level Support
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158

Uncover your full potential in a collaborative environment at a proven industry leader that runs one of the largest e-commerce sites in the U.S.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screening.

Hours: Monday - Friday, 9 AM to 6 PM.


Position Responsibilities
  • Create and route incident tickets to document issues and notify appropriate support groups.
  • Perform operational activities: system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation.
  • Perform user account set up, security maintenance and systems monitoring.
  • Coordinate escalations and alert communications during major incidents.
  • Provide incident and problem management.

Minimum Requirements
  • High school diploma or equivalent.
  • 2+ years prior help desk support experience.
  • Strong troubleshooting and analysis skills.
  • Experience using Windows 7, Windows 10, Microsoft Office, Control-M, VPN and Citrix remote access solutions.
  • Flexibility to work weekdays, evenings and weekends.

Benefits
  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.

Employee Perks
  • On-site café with executive chefs and seasonal dinner-to-go options.
  • First class fitness center with complimentary personal trainers.
  • Over four miles of beautifully maintained walking trails.
  • Numerous employee appreciation events throughout the year.
  • Professional development classes and monthly in-house speakers.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 37,500 products in our 812-page catalog and on our state-of-the-art e-commerce website.

Uline provides the essential supplies needed to keep organizations operational and productive. To protect the health and safety of our employees, we have modified our normal operating policies in response to COVID-19.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.