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Customer Service Representative - Bilingual

Job ID:R2101310
Location:Coppell, Texas

Bilingual Customer Service Representative 
Starting from $21 to $27 per hour


Texas Branch
980 W. Bethel Rd., Coppell, TX 75019


Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.

Hours: Monday - Friday, 11:30 AM to 8 PM

Position Responsibilities

  • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.

  • Communicate with customers via phone, email and chat.

  • Solve customer problems and find best possible solutions.

  • Help customers navigate Uline's website and place orders online.

  • Provide knowledgeable answers to questions about products, pricing and availability.

  • Respond to shipping inquiries and answer order status questions.

  • Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.


Minimum Requirements

  • High school diploma or equivalent with 2+ years of relevant experience. Bachelor's degree preferred.

  • Bilingual - 100% fluent in both English / Spanish (read, speak, write).

  • Desire to provide the best possible experience for our customers.

  • Thrive in a fast-paced environment with coaching support.

  • Available for 4 weeks of training, Monday - Friday, 8:30 AM to 5 PM.


Benefits

  • Complete insurance coverage includes medical, dental, vision and more.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.


Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center.


About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled


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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

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WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.