Bilingual Customer Service Representative

(English / French)

Starting from $65,000 to $75,000 per year

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.

Hours:  Various shifts available.

Better together than apart. This position is in-office, and we are looking for good people who share our passion.

Position Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.

• Communicate with customers via phone, email and chat.

• Solve customer problems and find best possible solutions.

• Help customers navigate Uline's website and place orders online.

• Provide knowledgeable answers to questions about products, pricing and availability.

• Respond to shipping inquiries and answer order status questions.

• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

Minimum Requirements

• High school diploma or equivalent with 2+ years of relevant experience. Bachelor's degree preferred.

• Bilingual (English / French) -100% in both verbal and written forms.

• Desire to provide the best possible experience for our customers.

• Thrive in a fast-paced environment with coaching support.

Benefits

• Company-paid extended health coverage that includes medical, dental and vision after only 30 days.

• Basic life insurance, disability and wellness programs.

• RRSP with 5% employer match, eligible after 30 days.

• Paid holidays and generous paid time off.

• Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

• On-site café and outdoor patio.

• First-class fitness center.

• Numerous employee-appreciation events throughout the year.

• Opportunities for community involvement.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

Uline is an Equal Opportunity Employer

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Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!