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Director of IT Operations

Job ID:3069BR
Location:Pleasant Prairie, Wisconsin

Director of IT Operations
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158

Uncover your full potential in a collaborative environment where you'll design, develop and deliver custom solutions to big challenges. And you'll be doing it for a proven industry leader that runs one of the largest e-commerce sites in the U.S.
Come visit one of our Open Houses! Visit for details.
Talk to us about this position and learn all about our spectacular growth, generous benefits and awesome people!

Position Responsibilities
  • Provide strategic leadership and tactical oversight in the management of people and operational resources ensuring successful delivery of IT services.
  • Provide leadership and mentoring to team members or peers; ensure collaboration and alignment between IT and business teams.
  • Communicate to Senior Leadership on major incidents and outages.
  • Provide oversight and leadership for disaster recovery activities for monitoring and automation.
  • Provide technical direction and approve standards for the Desktop team.
  • Maintain knowledge of best practices for the IT Operations groups.
  • Run an operational organization defining service-level objectives, optimizing operational activities and driving visibility into operations through analysis, trending and measurement.
  • Assess performance, develop improvement plans and implement solutions to drive continuous improvement for the IT Operations groups.
  • Maintain the health of IT system environment first through ownership of the change management process, monitoring and managing incident closure and finally by directing critical incident resolution as needed.

Minimum Requirements
  • Bachelor's degree. Master's degree a plus.
  • 15+ years in an IT operations role.
  • Excellent problem-solving skills and hands-on leadership skills a must.
  • Strong and flexible team player who collaborates with other members of the team, other departments and external organizations to network, gather insights and meet the challenges of IT Operations.

  • Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs.
  • 401(k) with 5% employer match.
  • Paid holidays and generous paid time off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.

Employee Perks
  • On-site café with executive chefs and seasonal dinner-to-go options.
  • First-class fitness center with complimentary personal trainers.
  • Over four miles of beautifully maintained walking trails.
  • Numerous employee appreciation events throughout the year.
  • Professional development classes and monthly in-house speakers.

About Uline

Uline is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America. We're a family-owned company whose incredible service, huge inventory and quality products fuel our ongoing expansion and growth. We offer same-day shipping on over 36,000 products in our 788-page catalog and on our state-of-the-art e-commerce website.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace.


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Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.